General information
Learning strategy and policy
Hosting training and events
Learning solutions development
Learning platform management
1. What is the IOM Learning Centre (LC)?
Managed by the Staff Development and Learning (SDL) Unit, the IOM Learning Centre is the Organization's central hub for learning and development. It brings together learning strategies, standards, systems, and services under one umbrella. Through advisory services, learning solutions, learning operations, and technology-enabled learning, it supports staff development, Organizational performance, and a culture of continuous learning across IOM.
2. Is the Learning Centre replacing SDL?
The Learning Centre is the evolution of SDL's role in organizational capacity building.
3. Why is this change happening?
This change positions learning as a strategic function that supports workforce transformation, strengthens capabilities, and improves the use of technology and innovation across learning activities.
4. What services does the IOM Learning Centre offer, and who can benefit from them?
The IOM Learning Centre offers services for different stakeholders across the Organization. Whether you are an individual staff member looking to develop your skills, a manager building your team's capabilities, a training owner creating learning programmes, or a trainer delivering learning, the Learning Centre provides services to support your goals.
Quick Overview by Stakeholder
Stakeholder
How the Learning Centre Supports You
IOM Staff
Access learning opportunities via various learning platforms, mandatory training, study leave guidance, and professional development resources.
Managers and IOM Offices
Receive support with learning needs analysis, learning strategies, capability-building, compliance tracking, and learning reports.
Training Owners and Subject Matter Experts
Design, develop, implement, and evaluate learning solutions and programmes.
Trainers and Facilitators
Access learning platforms, facilitation tools, delivery support, and training facilities.
Departments, Missions, and Regional Offices
Receive strategic advice, learning programme support, learning analytics, and consultation on workforce development initiatives.
5. Where is the Learning Centre located?
The Learning Centre is based in Valencia, Spain where it works closely with ICT and other UN entities to enhance learning solutions.
6. Who oversees the Learning Centre?
The Learning Centre operates under the Department of Human Resources, is managed by the Staff Development and Learning Unit, and is guided by the Training Advisory Committee, which provides direction on learning priorities and plans.
1. How does the Learning Centre support learning strategy and planning?
The Learning Centre supports offices and teams by providing guidance on learning standards, helping identify skill needs, and providing learning initiatives that align with organizational priorities to ensure meaningful and measurable impact.
2. What guidance is provided on learning policies?
The Learning Centre offers clear guidance on learning policies such as mandatory training, study leave, and helping ensure consistency and compliance across the organization.
3. Can the Learning Centre support learning plans and decision making?
Yes, it supports the development of structured learning plans and provides recommendations to guide learning investments and priorities, ensuring effective use of resources.
1. Does the IOM Learning Centre have dedicated training facilities?
Yes. The IOM Learning Centre in Valencia, Spain includes a dedicated facility designed to support training, workshops, and learning events. It offers a range of meeting rooms, hybrid learning spaces, and coordination support to enable effective delivery of learning activities.
The facility is located within the United Nations Global Service Center in Valencia, Spain.
Please refer to the Meetings and Events IOM Valencia page to access all relevant information, including available facilities, booking procedures, and support services.
2. What support does the IOM Learning Centre provide for event hosting?
The Learning Centre provides coordination and logistical support to help ensure smooth delivery of events. This includes meeting room arrangements, equipment setup, and coordination of catering and transportation requirements.
3. How do I organize a training or event in the IOM Learning Centre? Submit a request through this service request form in the HR Support Portal and provide all required event details, including participants, dates, format, room, and logistics requirements. Coordinate with the Learning Centre team to finalize arrangements and logistics.
Once confirmed, ensure that the training or event is registered in Wave Learn to support participant enrolment, attendance tracking, and reporting requirements.
4. What should be considered when planning an event?
Key considerations include the number of participants, preferred dates, format, meeting room requirements, equipment needs, catering, transportation, and security requirements. Proper planning helps ensure a smooth and effective event. Organizers may refer to the Plan Your Event Checklist below:
Plan Your Event Checklist
Define event objectives and expected outcomes
Confirm number of participants
Select event format (face to face or hybrid)
Choose preferred dates and duration
Identify required meeting room and layout
List IT and equipment requirements
Arrange catering or coffee breaks if needed
Confirm transportation requirements
Submit participant details for security clearance
Communicate logistics to participants in advance
Register the event in Wave
5. How far in advance should requests for training and hosting events be submitted?
Requests for training or events should be submitted at least one month in advance. Participant details for security clearance should be provided at least seven working days before the event.
6. Are meeting rooms free of charge?
Meeting rooms within the UN premises are free of charge. Additional services or specific equipment may involve costs.
7. What types of meeting rooms or event spaces are available in the Learning Centre?The IOM Learning Centre offers a range of spaces across different buildings, including small, medium, large, and hybrid meeting rooms to accommodate various group sizes and event formats. Facilities may include standard room equipment such as screens, microphones, and flipcharts, depending on the selected room. Hybrid setups are available for events requiring both in person and virtual participation.For detailed room capacities, layouts, available equipment, and images, please refer to Meetings and Events IOM Valencia and UN Valencia Base Meeting Rooms.
8. Does the IOM Learning Centre team arrange accommodation? Accommodation is typically arranged directly by participants. The Learning Centre team does not manage bookings unless explicitly coordinated in advance for specific events. If you have any pending questions, please open a support ticket under the HR sub‑topic: Plan a Training Event in Valencia.
1. What is the Learning Solutions Development (LSD) service in the IOM Learning Centre?The Learning Centre helps turn learning needs into practical, engaging solutions that support staff to perform better and grow in their roles.
2. What types of learning solutions can LSD develop? LSD offers a range of learning solutions to support trainers and content owners in delivering effective learning for their audiences. Depending on the need, LSD can develop a mix of digital and in person formats, including:
i. Facilitator-led training sessions, both in person and online
ii. Self-paced online courses that can be accessed anytime via Wave Learn
iii. Blended learning programmes that combine different delivery formats
iv. Short explainer videos to simplify key concepts
v. Interactive job aids to support day-to-day work
vi. Presentation materials and other supporting resources
All solutions are designed to enhance the learning experience, be accessible to everyone from every device, ensure consistency, and support practical application in the workplace.
3. How do I request a learning solution development service?Training owner/focal may reach out to LSD by completing this service request form in the HR Support portal.
4. How long does it take to develop a learning solution? The timeline depends on the scope and complexity of the request. LSD will work with the project lead to agree on realistic timelines and key milestones.
5. How does LSD ensure quality learning solutions?LSD follows structured design approaches informed by research-based adult learning and media design principles to create learning that is clear, engaging, and easy to apply, while aligning with Organizational priorities.
6. Can LSD help improve existing training materials? Yes, LSD can review and enhance existing content to make it more effective, interactive, and learner friendly.
1. What Learning Management Services does the IOM Learning Centre provide?
The IOM Learning Centre manages the Wave Learn, LinkedIn Learning, and Aperian platforms to ensure staff can easily access, complete, and track learning in one place.
2. How does the Learning Centre supports training compliance?
The Learning Centre tracks completion of mandatory training and provides reporting to help offices and teams stay compliant with learning requirements.
3. Can the Learning Centre help assign or manage learning for a team?
Yes, the Learning Centre supports the setup and assignment of learning courses within the earning platform based on organizational needs, roles, or requirements.
4. What kind of reports can the IOM Learning Centre provide?
The Learning Centre provides learning reports to help track progress, completion rates, and overall learning performance.
5. Does the Learning Centre support content upload and course management?
Yes, the Learning Centre supports the quality assurance, upload, setup, and maintenance of courses in Wave Learn to ensure content is accurate and up to date.
6. What support is available if there are issues with Wave Learn?
The IOM Learning Centre provides helpdesk support to resolve technical issues related to courses in the Learn module within Wave. For general access issues and system concerns in Wave, requests should be submitted to ICT through a ticket in the GSS portal.
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